INDEPENDENT DISPUTE RESOLUTION CASINOS

The IPCA website provides information on Alternative Dispute Resolution (ADR) for the UK land based casino and bingo industry.

Under the Licensed Conditions and Codes of Practice (LCCP) for Gambling Operators, issued by the Gambling Commission, Licensees must put in place procedures for resolving customer complaints and disputes and the existence and terms of such procedures must be drawn to the attention of all customers.

For more information please visit www.ipca.org.uk