VOLUNTARY SELF EXCLUSION: SENSE
From the 27th December 2019 any SENSE related enquiries should be sent to email@example.com or contacted on 0203 409 2047
SENSE is the voluntary Self-Enrolment National Self-Exclusion scheme launched in August 2015. It allows people who believe they have a problem with their gambling to enrol voluntarily in a scheme to exclude themselves nationally from all land-based casinos in the UK. The aim was to provide a scheme which would allow customers to self-exclude in a simple, transparent way. More than 10,000 customers have enrolled in the scheme since its inception.
HOW DOES IT WORK?
Under the SENSE scheme, customers wishing to self-exclude can do so from any UK land-based casino. Once a customer has asked to be excluded through the SENSE scheme the customer’s information is shared with all casinos across the country and their details will be removed from all land-based casino marketing databases.
Enrolment is quick and simple and can take place at any land-based casino, a full list of SENSE member Casinos can be found here. An enrolment on SENSE will stay in place until the customer asks for the self-exclusion to be lifted. A self-exclusion cannot be lifted before six months has passed since the enrolment took place.
If you do not wish to enrol on SENSE by visiting a casino premises you can download the enrolment form which must be printed then completed and signed by hand, it can be emailed to firstname.lastname@example.org or posted to SENSE, c/o Betting and Gaming Council, 25 Buckingham Palace Road, London, SW1W 0PP. All enrolment forms must be accompanied by a recent photo, photographic proof of identification (scan of driving licence or passport) and proof of address i.e. a scan of a current bill, this process will take longer to ensure compliance with data protection requirements is adhered to.
Lifting a self-exclusion can only take place at a casino venue. Most casino operators have a policy of interviewing returning customers before they are allowed to gamble again, irrespective of which operator has remove them from the scheme.
For more information about self-exclusion and SENSE please download the customer information leaflet which covers the steps to enrolment, removal, and the SENSE Terms and Conditions.