What is SENSE?

SENSE is a system which has been developed in order to provide easy access for people who believe they have a problem with their gambling and wish to voluntarily self-exclude nationally from any land-based casino in the UK participating in the SENSE scheme.

 

Who administers SENSE?

SENSE is administered and operated by the National Casino Forum (NCF) on behalf of UK land-based casinos. For a full list of participating casinos go to www.nationalcasinoforum.co.uk/member-casinos. NCF controls the processing of personal information held on the SENSE system. Further details about how NCF processes your personal information can be found below.

 

How does it work?

When you ask to self-exclude from a casino you will be asked if you would like to join SENSE. A manager will speak to you and take some basic details, name, address, and membership information along with a photo and signature; by joining SENSE you are providing permission to share your self-exclusion request with other casino operators and certain other parties, using the secure SENSE database in accordance with the SENSE terms and conditions that will be brought to your attention and which are also included in this leaflet.

The end date of any existing self-exclusion agreements in place with casinos participating in the SENSE scheme will be varied in order to substitute in its place the end date of the SENSE voluntary self-exclusion once a SENSE enrolment application has been processed.

 

How do I join SENSE

You can join in person at a casino; a manager will assist you with the quick and simple enrolment process, and proof of identification will be required. Alternatively you can ask to join SENSE by contacting a casino via email, telephone or letter; this approach will require the casino manager to contact you directly and advise you how to take the enrolment forward. This process may take a little longer but this is necessary to ensure that compliance with data protection requirements is adhered to.

 

What should I do if I continue to receive casino marketing materials?

Initially you should inform the company concerned. In the event that marketing material continues to be received you can contact info@nationalcasinoforum.co.uk

 

How long will I be excluded for?

SENSE exclusion is for a minimum of six months, but remains in place following that six month period unless or until you make a written request to be removed from the SENSE scheme. Any such request to be removed from self-exclusion will not automatically be granted and you will be requested to discuss any such application with a casino manager.

Self-exclusion cannot be withdrawn or cancelled before the minimum six month period has expired.

 

How do I join SENSE?

You can join in person at a casino; a manager will assist you with the quick and simple enrolment process, and proof of identification will be required. Alternatively you can ask to join SENSE by contacting a casino via email, telephone or letter; this approach will require the casino manager to contact you directly and advise you how to take the enrolment forward. This process may take a little longer but this is necessary to ensure that compliance with data protection requirements is adhered to.

 

Who is responsible for keeping me out of casinos?

You are primarily responsible; however, casinos participating in SENSE will do all they reasonably can to help you.

 

What if I visit a casino while I’m enrolled in the SENSE scheme?

Save for when exercising your right to be removed from SENSE (as mentioned below under the heading “How do I leave the SENSE scheme?”), you will be in breach of the SENSE terms and conditions and will be asked to leave immediately you are identified as being in the SENSE scheme, regardless of whether or not you take part (or attempt to take part) in gambling.

 

What if I (or a third party on my behalf) gamble or attempt to gamble at a casino participating in SENSE while I’m enrolled in the SENSE scheme?

Otherwise than in circumstances considered by the relevant casino participating in SENSE in its sole discretion to be exceptional:

(1) money or money’s worth staked by you, or by any third party on your behalf, and any winnings arising therefrom will be forfeited; and
(2) gambling losses incurred by you, or by any such third party where they have gambled on your behalf, will not be reimbursed if you or any third party on your behalf gain entry and gamble whilst you are self-excluded.
In the above respect, “money or money’s worth staked” includes (without limitation) not only money, money’s worth, gambling chips and/or tokens paid to and accepted by a participating casino in respect of a gambling transaction but also:

(a) gambling chips and/or tokens in respect of which, in advance of any gambling transaction taking place, money and/or money’s worth has been exchanged; and / or
(b) money, money’s worth, gambling chips and/or token
which have been inserted into a gaming machine and/or gambling terminal (whether or not any gambling transaction has taken place).

 

Can I just exclude from some casinos and not others through the SENSE scheme?

SENSE is intended to offer ONLY national self-exclusion from ALL casinos in the scheme. If you do not wish to exclude nationally, you should ask what other options an operator may offer to help you address your gambling problems

 

Can I get help or advice about problem gambling while I’m excluded?

Yes, and we strongly encourage that you do so. GamCare provides invaluable help and advice and is not just confined to those with the most extreme gambling problems. They can be contacted on 0808 8020 133 or via www.gamcare.org.uk.
For a full list of treatment providers please visit www.nationalcasinoforum.co.uk/links

 

Will SENSE keep me away from other forms of gambling?

No. SENSE exclusion only applies to UK land-based casinos participating in the SENSE scheme. Other businesses offering gambling have their own schemes to help people who have problems with their gambling products. More information about other self-exclusion schemes is provided by the Industry Group for Responsible Gambling on its website optintoselfexclude.info

 

Is SENSE the only help on offer?

No. If you don’t think you have a problem that requires you to self-exclude but would like help controlling your gambling (for example by setting limits), operators can offer other help. So don’t be afraid to seek support and advice from casino staff.

 

How do I leave the SENSE scheme?

After the minimum exclusion period of six months you have the right to be removed from SENSE. You can exercise this right by attending at any casino participating in the SENSE scheme and, whilst there, making a request in writing to have your enrolment cancelled and for you to be removed from self-exclusion; this does not have to be the casino where you originally enrolled. A casino manager will speak to you and ask you to sign a request form. Such a request to be removed from self-exclusion will not automatically be granted and you will be requested to discuss any such application with the casino manager. Removal from SENSE does not automatically entitle access to casino gambling. A 24-hour time period may be required to elapse before you are allowed to enter a casino premises after your initial request for removal from SENSE.

 

Are my memberships and loyalty schemes reinstated when I leave the SENSE scheme?

No. Re-joining memberships of casinos or loyalty schemes is not automatic once you withdraw from SENSE. It’s up to you whether you wish to apply to reinstate any or all casino memberships and loyalty schemes individually by contacting the operators concerned.

 

What if I have a concern or complaint about SENSE?

If you have a genuine concern or complaint about SENSE please email concern@nationalcasinoforum.co.uk or write to the NCF at 235-237 Vauxhall Bridge Road, London SW1V 1EJ.

 

Making a complaint

Please let us know if you are unhappy with how we have used your personal information by contacting us at info@nationalcasinoforum.co.uk.
You also have a right to complain to the Information Commissioner’s Office. You can find their contact details at www.ico.org.uk. We would be grateful for the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

A leaflet containing this information can be downloaded here