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1 RESPONSIBLE GAMBLING CULTURE AND GOVERNANCE
Directors and managers will be advocates for responsible gambling and will work to embed a culture of responsible gambling in their organisations

2 PROTECTING CHILDREN AND YOUNG PEOPLE
We will protect children and young people by ensuring that both gaming and non-gaming staff accept their responsibility to prevent their entry to the casino

3 PROTECTING THE VULNERABLE
We will help those who have problems with their gambling to exclude themselves from casinos by offering enrolment in a national voluntary self-exclusion scheme SENSE (Self-Enrolment National Self-Exclusion)

4 ADVICE AND INFORMATION FOR CUSTOMERS
The advice and information we provide to customers will be clear, truthful, fair and socially responsible and will not misrepresent the risks associated with gambling

5 CUSTOMER INTERACTIONS
We will interact with customers whose behaviour may indicate they have a problem with their gambling

6 MARKETING AND ADVERTISING
We will be compliant with the law and regulations in the way we market, advertise and promote our businesses and will never target vulnerable groups or offer inappropriate incentives

7 TRAINING AND DEVELOPMENT
We will ensure our staff understand both the corporate culture of our organisation and their personal responsibilities in relation to responsible gambling