The IPCA is largely comprised of retired senior members of the Gambling Commission or other independent reputable gambling industry experts.

The ADR controller and officials listed below are appointed by the NCF-IPCA ADR entity to oversee the dispute resolution process. The NCF-IPCA ADR entity is satisfied that the listed officials:

  • have been accepted as suitable for the role of ADR officer by the Gambling Commission
  • possess a good understanding of the law and the necessary knowledge and skills relating to resolution of consumer disputes, in order to be able to conduct their functions appropriately
  • are able to discharge their duties without bias to a party, to a dispute, or their representatives
  • will disclose any circumstances that may, or appear to, affect their impartiality or independence, or give rise to a conflict of interest with a party to the dispute
  • are not remunerated in any way that is linked to the outcome of the ADR procedure

The term of employment for listed officials is for a duration which is sufficient to ensure the independence of their actions.
The NCF-IPCA ADR entity cannot relieve an ADR official of their duties without just cause.


Oversees the recruitment and retention of the ADR officials and assures that the ADR processes are being enacted in a transparent, fair and independent manner. The ADR controller asses all applications for ADR offcial posts and annually reviews the competencies and suitability of the ADR officials.

Tom Kavanagh, CBE

Formerly Deputy Chief Executive, Gambling Commission

Tom Kavanagh was Deputy Chief Executive at the Gambling Commission until his retirement in 2010. He was previously Secretary to the Gaming Board for Great Britain from November 1991 until it was wound up in September 2005. He is both a past Chairman (2005 to 2008) and past Secretary (1991 to 2005) of the Gaming Regulators European Forum. He is currently a trustee of GamCare.

He was awarded the CBE in the Queen’s birthday honours list in June 2003 and was ordained as a Deacon in the Catholic Church in September 2005.


Must discharge their duties without bias to a party to a dispute or their representatives, and they must disclose any circumstances to the ADR controller that may, or appear to, affect their independence or impartiality, or give rise to a conflict of interest with a party to the dispute

Robert (Bob) Good BSc

After retiring as a Superintendent from Essex Police Bob Good joined the Gaming Board for Great Britain where he served as an Inspector and Senior Inspector, responsible for all gaming matters within the London and South East area.  With the formation of the Gambling Commission he was promoted to a newly created post of National Compliance Manager – Casinos.  He served in this post from 2006 until his retirement from the Commission in 2012.  Bob now holds a Personal Management Licence from the Gambling Commission and has wide experience of all gaming matters, specifically casinos, where he was responsible for both overseeing compliance throughout the country and for the introduction of new casinos under the Gambling Act 2005.

Ken Duncan

Ken served in the Metropolitan Police for 35 years retiring as a Superintendent.  He then joined the Gaming Board for Great Britain where he served as an Inspector in the London and South East Region dealing with gaming matters within that area and responsible for several casinos in Mayfair. Following the formation of the Gambling Commission transferred as a Compliance Manager also in the South East area.  He was for some time the National Compliance Manger – Bingo and then resorted to his former role until his retirement in March 2012.  Ken has a wide experience of all gaming matters.

Robert McCulloch Meek

I am a retired Detective Superintendent who on completion of thirty plus years as a career detective, I was offered and accepted a two year contact with the Royal Cayman Islands Police. On completion of the contract, I returned to the UK in late 1995 and was then appointed as a local inspector with the Gaming Board for Great Britain and was promoted to the post of Regional Senior Inspector for the Midlands, Yorkshire and Humberside areas in 1998.

On the creation of the Gambling Commission I continued to fulfil the responsibility of a Regional Inspector and although we were of course referred to as Regional Compliance Managers from that time, the role and function was broadly similar.

During my time with the Gaming Board and the Gambling Commission, I was as a consequence of complaints received, either as the lead investigator or as a supervisor, responsible for overseeing the investigative strategy and delivery, as well as ensuring that the outcomes of investigations were appropriate in the circumstances.

As a regional regulator, I have literally been involved in hundreds of gaming related compliance/criminal investigations.

As in reality I spend the majority of my police career actively investigating or overseeing investigations, much of which related to very serious matters, the investigation of complaints and their outcomes were areas that I was seen as well equipped to address. 

On retiring from the Commission some five or so years ago, I was immediately approached by operators to carry out consultancy work, usually compliance related, deliver training and produce fit for purpose policy and procedure manuals. This usually came about as a consequence of an operator’s compliance failings.

Running parallel to this I formed relationships with two gaming related specialist firms of solicitors and I continue to deliver assistance to them, usually on a monthly basis.