VOLUNTARY SELF EXCLUSION: SENSE

SENSE is the voluntary Self-Enrolment National Self-Exclusion scheme launched in August 2015. It allows people who believe they have a problem with their gambling to enrol voluntarily in a scheme to exclude themselves nationally from all land-based casinos in the UK. The aim was to provide a scheme which would allow customers to self-exclude in a simple, transparent way. More than 10,000 customers have enrolled in the scheme since its inception.

HOW DOES IT WORK?

Under the scheme, players wishing to self-exclude can do so from any UK casino. Once a customer has asked to exclude from a casino the information is shared with all casinos across the country and they are removed from marketing databases.

Enrolment is quick and simple. More information can be found by downloading the customer information leaflet which covers the steps to enrolment as well as the SENSE Terms and Conditions.

If you do not wish to enrol by visiting a casino premises you can do it via post or email by downloading and completing this enrolment form and sending it to any casino.

Customers can be asked to be removed from the SENSE database, but most operators have a policy of interviewing returning customers before they are allowed to gamble again, irrespective of which operator has removed them from the scheme.

For more information please download the customer information leaflet

Alternatively you can download the enrolment form which must be printed then completed and signed by hand, it can be emailed to any UK land-based casino, to sense@nationalcasinoforum.co.uk or posted to SENSE, Carlyle House, 235-237 Vauxhall Bridge Road, London, SW1V 1EJ and must be accompanied by a recent photo, proof of identification (scan of driving licence or passport) and proof of address i.e. a scan of a current bill, this process will take longer to ensure compliance with data protection requirements is adhered to.